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How long does the customization process take?

-The customization process can take anywhere from 7 to 10 additional business days to complete. This timeframe does not include the 1 to 2 business day warehouse processing time or shipping time so please take these time frames into account when placing your customized QALO order.

-During this processing time, your online order is transmitted to our warehouse where the shipping label is printed, the product is safely packed and delivered to our engraving team. (Please keep in mind that you may receive your tracking when the warehouse prints your shipping label, but it does not necessarily mean that your item has been picked up by the postal service just yet.)

-Once the customization is complete, your tracking will start showing movement shortly after. 

*Please note all processing, engraving, and shipping times may take longer during holidays. 

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