To exchange or return your QALO item(s), follow these 3 simple steps:
1. Login here to begin your request for an Exchange, Refund, or Store Credit. To begin, you will need the following information:
-Your order number
-The shipping zip code, specific to where the package was delivered
2. Once you have completed the online return form, print the prepaid return label. (You will have the option to print the label immediately, or you can print the label from the return confirmation email.)
3. Send the item(s) back to QALO. (You can tape or paste the label on whatever package you prefer; a standard envelope or the original QALO packaging will do. Then, simply place the return package in your mailbox.)
Please note that exchanges are only available within 60 days of the delivery date of your initial purchase; refunds are only available within 30 days of the delivery date of your initial purchase.
If you have any questions regarding this process please reach out to us here.