We make returns and exchanges simple.
Broken or ripped items fall under Warranty*
If you have a domestic order, follow the instructions below. For an international inquiry, our team can be reached HERE.
Quickly return or exchange your eligible QALO products HERE
- Please note exchanges are only available within 60 days of the delivery date of your initial purchase and refunds are only available within 30 days of the delivery date of your initial purchase.
For Domestic QALO.com orders use Loop Returns & Exchanges
Once on the page, you will need your
- Order number
- Zip Code
1. Select which item you would like to return or exchange.
2. Choose if you would like a new size or to return your product.
- If you choose a new size, select the size you want and why you need to make the exchange.
- If you choose to return the item, select why you are returning.
Once we have the correct information you can click "continue with return".
- For non-exchanges, you can be refunded back to your form of payment, "Shop Now" with the amount shown, or be given store credit.
Your new order, store credit, or refund will automatically be processed within 48 hours. You will be sent a confirmation e-mail depending on your return choice. If you have not received this email within 48 business hours please reach out to us Here.
All refunds will take 5-10 business days to process through your bank before showing on your account. Please call your bank on any questions about the timeframe of your refund.
**Refunds are not available for shipping costs.
Pay it Forward: No Shipping Label for Return
Help us support local communities!
Instead of returning your QALO product back to us, we want to encourage you to donate your return to your local Fire Stations, Police Departments, or any organization of your choice.
Don't worry, your refund, store credit, or exchange will still be processed at no extra cost to you. This is just a way of helping local heroes.
If you are having trouble with our Returns page, please reach out to us Here and we would love to assist!