Returns & Exchanges

We make returns and exchanges simple. Get started here 

Quickly return or exchange your eligible non-customized QALO products on our Loop Returns Site at https://qalo.loopreturns.com/#/

• Please note exchanges are only available within 60 days of the delivery date of your initial purchase and refunds are only available within 30 days of the delivery date of your initial purchase.

For possible exchanges on customized rings, Blankets, Dog ID Tags or Teething necklaces please contact us Here to ensure your exchange has your initial engraving. 

Get the process started at Loop Returns & Exchanges

Once on the page, you will need your

• Order number
• Zip Code

1. Select what item you would like to return or exchange.

2. Choose if you would like a new size or to return your product.

• If you choose a new size, select the size you want and why you need to make the exchange.
• If you choose to return the item, select why you are returning.

Once we have the correct information you can click continue with return.

• For non-exchanges, you can then Shop Now with the amount shown, be refunded back to your form of payment or be given store credit.

Your new order, store credit, or refund will automatically be processed within 48 hours. You will be sent a confirmation e-mail depending on your return choice. If you have not received this email within 48 business hours please reach out to us Here.

All refunds will take 5-10 business days to process through your bank before showing on your account. Please call your bank on any questions about the timeframe of your refund.

**Refunds are not available for shipping costs. 

Pay it Forward: No Shipping Label for Return

Help us support local communities!
Instead of returning your QALO product back to us, we want to encourage you to donate your return to your local Fire Stations, Police Departments, or any organization of your choice. 

Don't worry, your refund, store credit, or exchange will still be processed at no extra cost to you. This is just our little way of helping local heroes. 

If you wish to return the product to us, you can send it back with an envelope and stamp of your choice to:

QALO HQ 

3011 S. Croddy Way 

Santa Ana, Ca, 92704

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Check out our helpful articles on how to exchange an Amazon purchase or a purchase from another retailer

 If you are having trouble with our Returns page, please reach out to us Here and we would love to assist!