While QALO provides pre-paid return labels for all domestic orders, our system is unable to support prepaid labels for international (non-U.S.A.) or APO/FPO orders.
To make an exchange or return from an APO/FPO or international order please send back your item to
3011 S Croddy Way
Santa Ana, Ca 92805
Please note: Exchanges are within 60 days of the delivery of your order and Returns are within 30 days of the delivery date of your order.
After you have shipped your order back, please contact Customer Service with your
- Original order number
- The return tracking number
- Shipping address
- What you would like for your exchange.
We’ll get a jumpstart on your return or exchange right away!