Wrong Shipping Address

Our orders process quickly, so if you find an error with your shipping address please let us know right away. 

If we are able to make the change before your order ships out, we will. However, we are unable to guaranty changes to an order. 

If your order is being shipped to the wrong house, you can reach out to the selected mail carrier to have your mail forwarded to the correct address. You can get that started here: https://www.usa.gov/post-office

If you still need to change your address on your order, please reach out to us right away by emailing Support@qalo.com and we will try our best to make the change before your order is shipped.

Please provide your order number and the correct shipping address and one of our friendly Customer Support Representatives will be able to assist!

We will not be able to refund shipping cost for late delivery if the address was entered incorrectly.