Why is my tracking stalled & what do I do?

-There are a few reasons why you may not be seeing updates on your ring’s whereabouts:

-It may be lost in transit; it may have passed through an area where tracking isn’t meticulously used; your order shipped on a Friday and the USPS stalls over the weekend; it’s close to a holiday and tracking may not be as quick; it’s lost in transit.

-We recommend that you give your package the chance to meet the expected delivery time that was selected at the checkout. Even if the tracking isn’t updated, but it was last scanned as still “in-transit”, hang in there... It may be closer to you than you think!

-If you get to the end of your shipping time and you still haven’t seen your package, our next suggestion is to give your local Post Office a quick call, as they may have a more detailed insight as to where it may be.

-If none of the steps yield your package, please let us know and we’ll be happy to take care of you.


Updated Sep 6, 2017

Tropical Storms Harvey & Irma are causing hazardous conditions in Texas, Louisiana, Florida & the surrounding areas. Services for inbound and outbound shipments will be significantly impacted in these areas with additional regions receiving flash flood warnings. You may experience extensive delays for any orders to these areas during this time. Please consider shipping to other locations outside of these impacted areas.

To see if your zip code is affected, please click here. If you have any questions about your order, please contact us by submitting a request via the Help Center. 


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