The first step is to check your confirmation email to make sure the order was sent to the correct address. If the address is incorrect, please contact us.
If the address is correct, the next step is to check with your neighbors to make sure the delivery service did not deliver it to the wrong house.
Your package may have been prematurely scanned as “delivered” by the delivery service when it hasn’t made it quite to your house. We’ve seen many cases where it may still show up a day or so after it’s marked as “delivered”. We suggest giving your order at least 48 extra hours after it has been marked delivered to see if it will arrive.
If you have had no luck, give your local Post Office a call to see if they might have a more detailed answer as to where your ring might be.
Lastly, if all previous steps have not worked, let us know and we’ll be more than happy to help!