“Delivered”, but I do not have my package

If you see that your order has been marked as delivered, but you have not received your package, please give it an additional 24-48 hours to be delivered. Your mail carrier should deliver your package shortly. 

If you still have not received your package after the requested timeframe, we offer a few suggestions to help locate your order. 

• Check your confirmation email to make sure the shipping address that was entered is correct. 
• Check with your neighbors as your order may have been delivered to a nearby home. 
• Call your local post office for more detailed information on the delay of your delivery

if your order still has not been delivered to you, please reach out to our Customer Service Team by emailing support@qalo.com 

We will need 

• Your Order Number 
• And confirmation of your shipping address

One of our reps will be happy to assist!