Refund and Exchange Policies

We understand that it could be difficult to find the perfect item--but we make it EASY!

We offer a user-friendly online returns & exchanges system for eligible returns on non-customized rings and apparel. Get your exchange started here

RETURNS
Returns for a refund are available for eligible QALO products within 30 days of the day your order was delivered. 

Customized products & Clearance items cannot be returned for a refund. 

EXCHANGES
Exchanges are available for eligible QALO products within 60 days of the day your order was delivered.

All items can be exchanged for Store Credit or another product. 

For exchanges on customized products, you must reach out to Customer Service by emailing Support@qalo.com. 
Our online exchange site does not support customized products. Any exchange for a customized product through our exchange site will not be engraved. 

All returns must not show any signs of wear and tear

Clearance products or purchases made during our BOGO offers are final sale and are ineligible for return for refunds. 

All decisions made by QALO regarding returned products are final.