We have a One Time, ANYTIME warranty on each of our rings and dog identification tags. This warranty may be used for a one-time replacement of your original product in the same style. This warranty covers broken, ripped, or torn QALO rings or dog identification tags at any point in its lifetime. If your item somehow broke within the first 30 days of receiving or if you need to change your address for the replacement, please contact us Here. We typically only see early ripping with rings that are slightly too small, so for your next ring we recommend a size up. All other warranties, please use the quick instructions below!
To take advantage of our warranty for non-customized rings only head to https://qalo.loopreturns.com/#/
It will ask you for your
- Order Number (found in your confirmation e-mail or on your account)
- Zip Code
Once your order is pulled up, you will be able to click on the ring you would like replaced. If you need to change the size of the ring, you will be given the option to select a new size.
On the next screen, select "Damaged" then continue with the return and confirm the item. If it all looks perfect, click Submit Return! Because the item is damaged, please do not send the item back.
Your warranty will be automatically processed through our system and you will receive a confirmation email. If after 48 hours you have not received this, please reach out to us Here.
Customized Items (rings or Dog ID Tags)
If your QALO product is engraved contact us Here.
We will need your
- Order number (found in your confirmation e-mail or on your account)
- A picture of your QALO product
- The size you need
- And the correct shipping address
Once one of our friendly Problem Solvers receives your request we will get started on your new order!
If there’s a great story on how the item broke, please share that with us! We’d love to hear it!