We have a One Time, ANYTIME, for ANY REASON warranty on each of our rings and dog identification tags. This warranty may be used for a one-time replacement of your original product in the same style. If your item somehow broke within the first 30 days of receiving, if you need to change your shipping address for the replacement, or if this is a dog tag ordered before December of 2020, please contact us Here. All other warranties, please use the quick instructions below!
*We typically only see early ripping with rings that are slightly too small, so for your next ring we recommend a size up. *
To take advantage of our warranty, head to https://qalo.loopreturns.com/#/
It will ask you for your
- Order Number (found in your confirmation e-mail or on your account)
- Zip Code
Once your order is pulled up, you will be able to click on the item you would like replaced. For a ring, you will be given to select a new size if needed.
*For engraved items (plus dog tags ordered Dec. 2020 or later), please be sure to add the engraving via the word "Customization". If not, your new item will be sent to you blank. *
On the next screen, select "Damaged" then continue with the return and confirm the item. If it all looks perfect, click Submit Return! Because the item is damaged, please do not send the item back.
Your warranty will be automatically processed through our system and you will receive a confirmation email. If after 48 hours you have not received this, please reach out to us Here.
We offer a one time limited warranty that will replace the item if it is cut or torn from you in an emergency. This warranty does not apply to any QALO ID that is lost, stolen, or breaks due to daily wear and tear.
For Dog ID Tags Ordered Before December 2020: contact us Here.
We will need your
- Order number (found in your confirmation e-mail or on your account)
- A picture of the tag, if possible
- Tag style
- Current shipping address
Once one of our friendly Problem Solvers receives your request we will get started on your new order!
If there’s a great story on how the item broke, please share that with us! We’d love to hear it!
QALO TraQ Dog ID tags, leash, collar, cloth bag, and dog bowl have a 1-Year Limited Warranty that covers all manufacturer defects. The warranty does not cover any issues caused by improper use or day-to-day activities, including but not limited to: chewing/biting, water damage, tears, or scratches.