We have a One Time, ANYTIME warranty on each of our rings. This warranty may be used for a one-time replacement of your original ring in the same style. This warranty covers broken, ripped, or torn QALO rings at any point of the ring's lifetime.
Simply contact us with your order number, a picture of the ring with the emblem showing, and any additional info we might need (address change, etc.) and we’ll get a new one out to you right away! And if there’s a great story of how the ring broke, please do share that with us; we’d love to hear it!
Email us at Support@qalo.com with the above information and we are happy to take care of you!