We will gladly exchange any customized ring for the same style in a different size until you get the right ring that fits you best!
Our RMA system (exchanges.qalo.com) is equipped to make sure that if you request a new size for your customized ring, the customized engraving from your original ring will be applied.
Store Credit can also be applied for your customized rings.
Once you return your original ring, you will receive store credit (via email, in the form of a gift card) for the cost of the ring, the engraving fee, and the cost of shipping.
At this time, we cannot offer refunds for customized QALO rings.