All customized orders are final sale and cannot be approved for a refund.
However we do accept exchanges for ring size!
If your item has ripped (dog tag or ring), not to worry! Your purchase is covered! Check out our quick WARRANTY process.
If there are any other issue with your customized product, or if there needs to be some sort of exchange, email our team at Support@QALO.com.
We will need:
- Your order number
- the customized issue (if any)
- the size needed (if applicable)
- current shipping address