Returns & Exchanges from a Retail Location

We have many retail stores across the United States and Canada that carry our products! 

For any returns or exchanges, please check with the location that you purchased your item from as they will have special procedures for returns and exchanges. 

We cannot process any refunds for items that were not purchased directly from QALO.com or our QALO storefront at our headquarters in Santa Ana. See your retail location for more information on returns. 

If you need to make an exchange or need a warranty for an eligible QALO item, and the retail location is unable to assist, we would be happy to help! 

Please reach out to us by emailing Support@qalo.com

We will need

• A picture of the ring showing the QALO Emblem
• A picture of your receipt
• Your shipping address
• The style and size you need

Once we receive your e-mail, one of our friendly Problem Solvers will assist.