We just updated our shipping software to be able to help more customers and help everyone faster...but ironically, it has caused a hiccup in shipping times. Thank you for your patience during our quick growing pains! If you were wondering where your order was, the delay is approximately 5-7 business days towards regular processing time, depending on the order. But not to worry! We are diligently working to make everything perfect and we look forward to getting you your QALO products as fast as we can! Thank you for being a part of the QALO community! We appreciate you and your patience!