The customization process can take up to a week. This timeframe does not include the current warehouse processing time or shipping time so please take these time frames into account when placing your customized QALO order. The slight delay is well worth it to make a QALO as unique as yourself and your family!
During this processing time, your online order is transmitted to our powerhouse warehouse team where the product is safely packed and then delivered to our engraving team. Please keep in mind that you may receive your tracking when the warehouse prints your shipping label, but it does not necessarily mean that your item has been picked up by the postal service just yet.
Once the customization is complete, your tracking will start showing movement. Once you see movement, get excited because your customized QALO order is on the way!!
*Please note all processing, engraving, and shipping times may take longer during holidays.