Returns & Exchanges from a Gift Purchase

QALO products are perfect gifts for family and friends, but sometimes may not be the best fit for you. If you are looking to make an exchange or request a warranty but received your item as a gift, we can help!

We offer free exchanges on all eligible QALO products and a One Time, Any Time warranty on all QALO rings and Dog ID tags. 

If you have the order number and zip code you can quickly start your exchange or warranty request at exchanges.qalo.com for non-customized rings only.

Check out our helpful articles on how to submit an exchange or warranty.

If you do not have access to either the order number or zip code or have a customized product please reach out to us by emailing support@qalo.com

We will need 

• A picture of your product showing the QALO emblem
• Your shipping address
• The style and size you need
• The first and last name of the friend or family member who gave you the gift. 
• And if you are looking for an exchange or warranty

We look forward to helping you!