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All Returns and Exchanges

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Amanda S.
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We make returns and exchanges simple!
Exchanges are only available within 60 days of the delivery date of your initial purchase 
Refunds are only available within 30 days of the delivery date of your initial purchase.
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Here are articles pertaining to an exchange or return: 

Where did you purchase your QALO product?

 

Purchased from QALO.com 

1. Non-customized & customized rings, Dog ID Tags (Ordered Dec 2020 or before) & Teething Necklaces

Quickly return or exchange your eligible QALO products on our Loop Returns Site at https://qalo.loopreturns.com/#/

Any issues, or for Dog Tags purchased after December 2020, contact us Here.
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Purchased elsewhere

1. Retail or Other Online Store

We have many retail stores across the United States and Canada that carry our products! 

For any returns or exchanges, please check with the location that you purchased your item from as they will have special procedures for returns and exchanges. 

We cannot process any refunds for items that were not purchased directly from QALO.com or our QALO storefront at our headquarters in Santa Ana. See your retail location for more information on returns. 

If you need a warranty for an eligible QALO item, and the retail location is unable to assist, we would be happy to help! 

Please reach out to us Here

We will need

  • A picture of the ring showing the QALO Emblem
  • A picture of your receipt
  • Your shipping address
  • The style and size you need

Once we receive your e-mail, one of our friendly Problem Solvers can assist.

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2. Amazon 

You can easily exchange a QALO product you bought on Amazon!

All Amazon orders need to be accessed, returned, and exchanged through Amazon. You can do this simply by going to Amazon.com or your Amazon app to log into your account.

  1. From there hover over Your Account and click Your Orders.
  2. Find your QALO order.
  3. On the right-hand side of that order please click Contact Seller.
  4. From there, you'll be able to send an email and submit your request.

For any missing shipments/products or incorrectly sized rings, we recommend calling Amazon’s customer service line at 1-(888)280-4331. For any product questions, follow the steps above you can be assisted within 24 hours from your initial request during regular business hours!

For an Amazon warranty, we will just need a little bit of information!

Contact us Here with a

  • Picture of your product with the emblem showing
  • Your order number
  • Confirmation of your ring size
  • Your current shipping address

Our QALO Amazon representative will get back to you as soon as possible. 

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3. APO/International

To make an exchange or return from an APO/FPO or international order please contact us Here with your

  • Original order number
  • Shipping address
  • What you would like for your exchange.

We’ll get a jumpstart on your return or exchange right away!

Please note: Size and Style Exchanges are within 60 days of the delivery of your order and Refunds are within 30 days of the delivery date of your order.

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4. Gift Purchase

QALO products are perfect gifts for family and friends, but sometimes may not be the best fit for you. If you are looking to make an exchange or request a warranty but received your item as a gift, we can help!

We offer free exchanges on all eligible QALO products and a One Time, Any Time warranty on all QALO rings and Dog ID tags. 

If you have the order number and zip code you can quickly start your exchange or warranty request Here. If customized, be sure to add the customization, or you will receive a blank item.

Check out our helpful articles on how to submit an exchange or warranty.

If you do not have access to either the order number or zip code or have a customized product please contact us Here

We will need 

  • A picture of your product showing the QALO emblem
  • Your shipping address
  • The style and size you need
  • The first and last name of the friend or family member who gave you the gift. 
  • And if you are looking for an exchange or warranty

We look forward to helping you!

 

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How to start your exchange at Loop Returns & Exchanges

Once on the page, you will need your

  • Order number
  • Zip Code

1. Select what item you would like to return or exchange.

2. Choose if you would like a new size or to return your product.

  • If you choose a new size, select the size you want and why you need to make the exchange.
  • If you choose to return the item, select why you are returning.

Once we have the correct information you can click continue with return.

  • For non-exchanges, you can then Shop Now with the amount shown, be refunded back to your form of payment or be given store credit.

Your new order, store credit, or refund will automatically be processed within 48 hours. You will be sent a confirmation e-mail depending on your return choice. If you have not received this email within 48 business hours please reach out to us Here.

All refunds will take 5-10 business days to process through your bank before showing on your account. Please call your bank on any questions about the timeframe of your refund.

**Refunds are not available for shipping costs. 

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Pay it Forward: No Shipping Label for Return

Help us support local communities! Instead of returning your QALO product back to us, we want to encourage you to donate your return to your local Fire Stations, Police Departments, or any organization of your choice. 

Don't worry, your refund, store credit, or exchange will still be processed at no extra cost to you. This is just our little way of helping local heroes. 

If you wish to return the product to us, you can send it back with an envelope and stamp of your choice to:

QALO HQ 

2961 W MacArthur Blvd
Suite 130

Santa Ana, Ca, 92704

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