All Returns and Exchanges

We make returns and exchanges simple!
Exchanges are available within 60 days of the delivery date of your initial purchase. 
Refunds are only available within 30 days of the delivery date of your initial purchase.
*Broken or ripped items fall under warranty, not a return*
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Purchased from QALO.com 

Quickly return or exchange your eligible QALO products on our Loop Returns Site at https://qalo.loopreturns.com/#/

*Customized items can not be returned for a refund, only exchanged*

Step by Step instructions HERE!

*Broken or ripped items fall under a Warranty (select "Damaged" on Loop Returns)*

Any issues, or for Dog Tags purchased before December 2020, contact us Here.
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Purchased elsewhere

1. Retail or Other Online Store

We have many retail stores across the United States and Canada that carry our products! 

We cannot process any refunds for items that were not purchased directly from QALO.com. See your retail location for more information on returns. 

If you need a warranty for an eligible QALO item, and the retail location is unable to assist, we would be happy to help! 

Please reach out to us Here

We will need

• A picture of the ring showing the QALO Emblem
• Your shipping address
• The style and size you need

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2. Amazon 

You can easily exchange a QALO product you bought on Amazon!

All Amazon orders need to be accessed, returned, and exchanged through Amazon only. You can do this simply by going to Amazon.com or your Amazon app to log into your account.

1. From there hover over Your Account and click Your Orders.
2. Find your QALO order.
3. On the right-hand side of that order please click Contact Seller.
4. From there, you'll be able to send an email and submit your request.

3. APO/International

To make an exchange or return from an APO/FPO or international order please contact us Here with your

• Original order number
• Shipping address
• What you would like for your exchange.

Please note: Size and Style Exchanges are within 60 days of the delivery of your order and Refunds are within 30 days of the delivery date of your order.

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4. It was a Gift

We offer free exchanges on all eligible QALO products and a One Time, Any Time warranty on all QALO rings and Dog ID tags. 

If you have the order number and zip code you can quickly start your exchange or warranty request Here. If customized, be sure to add the customization, or you will receive a blank item.

If you do not have access to either the order number or zip code or have a customized product please contact us Here.

We will need 

• A picture of your product showing the QALO emblem
• Your shipping address
• The style and size you need
• The first and last name of the friend or family member who gave you the gift. 
• And if you are looking for an exchange or warranty

We look forward to helping you!

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Pay it Forward: No Shipping Label for Return

Help us support local communities! Instead of returning your QALO product back to us, we want to encourage you to donate your return to your local Fire Stations, Police Departments, or any organization of your choice. 

Don't worry, your refund, store credit, or exchange will still be processed at no extra cost to you. This is just our little way of helping local heroes. 

If you wish to return the product to us, you can send it back with an envelope and stamp of your choice to:

QALO HQ 

2961 W MacArthur Blvd
Suite 130

Santa Ana, Ca, 92704