Returns & Exchanges from Online Stores

If you purchased your QALO product from another online store other than Amazon or QALO.com, and you're looking to make an exchange or return, please see the store you purchased from to make an exchange or return. 

We are unable to provide any refunds if purchased from another store. 

If you are looking to make an exchange or request a warranty, we would love to help. 

Please email our friendly Problem Solvers to request your warranty or exchange 

We will need: 

• A picture of the ring showing the QALO Emblem
• A picture of your receipt
• Your shipping address
• The style and size you need.