Non-Customized: At this time if your order is not customized, shipping times are back up to regular shipping speeds, with the exception of weather delays. Non-customized items take 1-2 business days for processing before shipping with whichever shipping option is selected.
Customized: At this time, we are dealing with slight delays with customized orders due to the COVID-19 Pandemic. We are only working with essential staff, so instead of the normal 1-2 days for processing and 7 business days for engraving, the order may take up to 14 days before shipment. We are doing our best to catch up as quickly and as safely as possible, and hope to be running full steam by March 2021.
*Reminder: all rings that have symbols other than our standard Q, like the "Be Mine" heart, or the limited-edition Claddagh, are made per order. So these items will follow the customized timeline.*
If you need to cancel your customized order, please reach out to our Customer Service team within 1 business day for the best chance of us catching your order before processing. If your order is past the point at which we can cancel, we will do our best to find a solution for you. We are here to help!